SUPPORT

We Are Here For You

A question about your order, the pan, or the science behind it. We reply within 24 hours on business days.

Send Us a Message

We will get back to you as soon as possible.

We never share your information. See our Privacy Policy.

Email Us
support@sear-cookware.com
We reply within 24 hours on business days.
Business Hours
Monday to Friday: 9:00am to 5:30pm CET
Weekend: Closed. Emails answered Monday morning.
Shipping & Returns
Worldwide free shipping. 120-day money-back guarantee.
Payment or Order Issue?
Please contact us before filing a dispute with your bank. We resolve most issues within 24 hours.
Average response time: under 24 hours

Common Questions

Where is my order?

Once your order ships you will receive an email with your tracking number. You can also track your order in real time using the Track Your Order link in the navigation. If you have not received a tracking email within 3 to 5 business days of ordering, check your spam folder first, then contact us at support@sear-cookware.com with your order number.

How long does delivery take?

All orders are processed within 3 to 5 business days. After processing, delivery takes 7 to 10 days. This applies Worldwide. Shipping is free on every order. You will receive a tracking number as soon as your order leaves our warehouse.

My pan is sticking. What am I doing wrong?

This is the most common question we get and the fix is almost always the same. Titanium releases food through heat, not through a chemical coating. Preheat the pan on medium heat for 60 to 90 seconds before adding oil. Then add a small amount of oil. Then add your food. Once the pan is properly heated, food releases cleanly every time. It takes one or two cooks to get the feel for it. If food is still sticking after following this method, email us and we will help you directly.

How do I return my pan or use my 100-day money back guarantee?

You have 100 days from the date of delivery. If the pan is not the best you have owned, email us at support@sear-cookware.com with your order number and we will organise the return. Under Consumer Law your rights are fully protected. No hoops, no fine print, no being told it was your fault.

Can I change or cancel my order?

If your order has not yet been processed we can change or cancel it. Email support@sear-cookware.com with your order number as soon as possible. If it has already been dispatched we will process a return once it arrives.

My order arrived damaged or I received the wrong item.

Email us at support@sear-cookware.com with your order number and a photo of what arrived. We will send a replacement within 24 hours of receiving your message. You do not need to return the damaged item.

I have a payment or billing issue.

Please contact us before filing a dispute with your bank. We resolve almost every payment issue within 24 hours. A bank dispute takes 30 to 90 days and we can usually fix it the same day. Email support@sear-cookware.com with your order number.