Refund policy

Our 100-Day Return Policy

We want you to be completely happy with your purchase. If you are not satisfied for any reason, you may return your order within 100 days of the delivery date for a refund or exchange.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging, with all parts and accessories included
• Accompanied by the order number or proof of purchase

Non-Returnable Items

The following cannot be returned, unless they arrived damaged or defective:

• Items marked as final sale or clearance
• Gift cards

How to Start a Return

1. Email us at support@sear-cookware.com with your order number and the reason for your return.
2. Our team will respond within 24 hours with return instructions and the return address.
3. Ship the item back using a tracked shipping method. We recommend keeping your proof of postage. We cannot process refunds for returns lost in transit without it.
4. Once we receive and inspect your return, we will email you to confirm the outcome.

Important: returns sent without prior contact, or to any address other than the one we provide, cannot be accepted or refunded.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except when the item arrived damaged, defective, or incorrect. In that case we cover all costs. Original shipping fees are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged or defective, or if you received the wrong item, contact us within 7 days at support@sear-cookware.com with your order number and clear photos of the product and packaging. We will make it right immediately with a free replacement or a full refund. You will not need to return the damaged item unless we ask you to.

Exchanges

Need a different size or model? The fastest route is to request a return for the item you have and place a new order for the item you want. Alternatively, contact us at support@sear-cookware.com and we will arrange the exchange for you.

Refunds

Once your return is received and inspected, we will notify you by email whether your refund is approved. Approved refunds are processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@sear-cookware.com.

Order Cancellations

You may cancel your order free of charge as long as it has not yet been shipped. Contact us at support@sear-cookware.com as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled. You can of course use our 100-day return policy above.

Questions

Our support team at support@sear-cookware.com is happy to help with any return or refund questions. We respond within 24 hours on business days.