Shipping policy

Order Processing

All orders are processed within 4 to 6 business days (excluding weekends and public holidays) after your order is confirmed. You will receive an order confirmation email immediately after purchase. If we experience a high volume of orders, processing may be delayed by a few days. We will notify you by email if this affects your order.

Shipping Time and Rates

Estimated delivery time is 8 to 11 business days after your order has been shipped. Total delivery from order to door is 12 to 17 business days depending on your location.

We offer free shipping on all orders to Australia and New Zealand. No minimum purchase required.

Delivery times are estimates and start from the shipping date, not the order date. During promotions and holiday periods, delivery may take slightly longer.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to follow your package. Please allow 24 to 48 hours for tracking information to become active. If your tracking has not updated after 5 business days, contact us at support@sear-cookware.com and we will investigate with the carrier.

Address Changes and Incorrect Addresses

Please double-check your shipping address at checkout. We can only change a shipping address before the order has been shipped. Contact us at support@sear-cookware.com as soon as possible, quoting your order number. Sear Cookware is not responsible for orders delivered to an incorrectly entered address. If a package is returned to us because of an incorrect address, we will contact you to arrange reshipment. Additional shipping costs may apply.

Customs, Duties and Taxes

For international orders, import duties, taxes or customs fees may be charged by your local customs authority. These charges are determined by your country and are the responsibility of the customer. Sear Cookware has no control over these charges and cannot predict their amount.

Lost, Delayed or Damaged Shipments

If your order is significantly delayed, appears lost in transit, or arrives damaged, contact us at support@sear-cookware.com within 7 days of the expected or actual delivery date. Include your order number and, in the case of damage, photos of the product and packaging. We will resolve the issue with a replacement or a full refund at no extra cost to you.

Split Shipments

If your order contains multiple items, they may ship separately to get them to you as quickly as possible. You will receive separate tracking numbers for each shipment. You will never pay extra shipping for split shipments.

Questions

For any shipping-related questions, contact our support team at support@sear-cookware.com. We respond within 24 hours on business days.